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playme8 Privacy Policy: What We Collect and Why

This Privacy Policy sets out exactly how playme8 handles the personal data you share when you open an account, verify your phone, or process a deposit via DANA…

Account data protectionDANA, OVO, GoPay, QRIS payment dataCookie controls explainedData retention scheduleYour rights under applicable law

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What Information playme8 Collects From You

playme8 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register, we collect your name, email address, phone number and the payment method you link — whether that is DANA, OVO, GoPay, QRIS, a virtual account or a bank transfer through BCA, BRI, Mandiri or BNI. During verification we confirm your phone number before

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granting account access, and we log that confirmation timestamp. We also record deposit and withdrawal transaction IDs so that payment receipt and status checks can be resolved quickly. Session data — device type, browser, IP address and pages visited — is gathered automatically to keep the
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account secure and to detect unusual access patterns. What we collect and how long we retain it depends on local law and the specific service you use within our platform.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to review, correct or delete the personal data we hold, three contact paths are open to you.

HOW WE HANDLE DATA

Data Handling, Cookies and Account Security

We apply layered security controls to every account so that the data tied to your payment methods — including OVO wallet IDs and virtual account numbers — stays protected from the moment…

Encryption in Transit

All data exchanged between your device and our servers — login credentials, DANA deposit requests, QRIS scan confirmations — travels over TLS encryption so it cannot be intercepted in transit.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust or withdraw cookie consent at any time from the cookie settings panel in your browser.

Data Retention

We keep your account and transaction records for as long as your account remains active, plus the period required by applicable regulation. Once that period ends, records are deleted from live systems and purged from backups on a rolling schedule.

Third-Party Sharing

We share data with payment processors — including DANA, GoPay and bank transfer partners — only to the extent needed to complete your transaction. We do not sell your personal data to advertisers or data brokers.

Account Security Steps

Phone verification is required before account access is granted. If our system detects an unusual login pattern — new device, unfamiliar IP — we trigger a re-verification step before allowing entry to the cashier area.

Policy Updates

When this Privacy Policy changes materially, we notify you by email and by an in-account banner before the new version takes effect. The date at the top of the policy always reflects the most recent revision.

Privacy Policy Questions We Hear Most Often

These are the questions about the playme8 Privacy Policy that come up most in support chats. If your question is not answered here, use the in-account Data and Privacy form or contact live chat directly.

We collect your name, phone number, email address and the payment method you link — DANA, OVO, GoPay, QRIS or a bank account. Phone verification is logged before account access is granted.

Payment identifiers are used solely to process deposits and withdrawals and to resolve any payment receipt disputes. They are shared only with the relevant payment processor and never used for marketing.

Yes. Log in, navigate to Account Settings, then select 'Data and Privacy' to submit an access request. We aim to respond with a downloadable data summary within 30 days where local law permits.

Submit a deletion request through the in-account Data and Privacy form or via our privacy email. Deletion of transaction records depends on local law and the retention period required by applicable regulation.

We use session cookies for login continuity and analytics cookies for page performance. You can review and adjust all cookie categories from the cookie settings panel in your browser at any time.

Data is shared only with payment processors and security partners needed to run the service. Any cross-border transfer is governed by data protection terms and depends on local law requirements for that transfer.

We send an email notification and display an in-account banner before any material change takes effect. The revision date at the top of the policy is updated each time we make a change.

playme8 Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Encryption in Transit

Cookie Controls

Data Retention

Third-Party Sharing

Account Security Steps

Policy Updates

Privacy Policy Questions We Hear Most Often

01 What personal data does playme8 collect when I open an account?

02 How does playme8 use the payment data tied to my DANA or OVO wallet?

03 Can I request a copy of the data playme8 holds about me?

04 How do I ask playme8 to delete my personal data?

05 Does playme8 use cookies, and how can I manage them?

06 Does playme8 share my data with third parties outside Indonesia?

07 How will I know if the playme8 Privacy Policy changes?

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